Shipping and Returns

Processing

All orders are processed within 1-3 business days (Excluding weekends and holidays).

During warmer months we ship Monday-Wednesday to keep your item in the best condition possible.

Order and Ship Notification

You will receive an order confirmation email at time of order placement. A shipping notification will be emailed as soon as your order has shipped.

Shipping Rates

Shipping Rates are calculated at checkout.

Local Delivery

We do offer local delivery for $3 within a 15 mile radius of Manor,Texas. We will contact you via text message with the phone number provided at checkout to finalize details

Free Pickup

Free Pickup is also available. We will notify you by email or text when your order is available for pickup. Please have your order confirmation email with you when you arrive.

 

Returns

We accept returns up to 7 days after delivery, if the item is unused and in original condition, minus the shipping costs for the return.

 

Damaged Items

In the event that your order arrives damaged in any way, please email us within 7 days of receipt. Please email your order number, a photo of the product condition to owners@cielo-scents.com.

We will do our best to remedy the situation.